Who we are?
Our commitment to privacy
We are committed to protecting the privacy of your personal information. We work to ensure that we comply with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles under the Privacy Act, and any other applicable privacy laws.
Collecting personal information
How we collect personal information
Personal Information is information or an opinion that identifies an individual. This can include names, addresses, email addresses, phone and phone numbers.
Sensitive information is a type of personal information that includes information about an individual’s racial or ethnic origin, professional, political or religious affiliations or memberships, sexual orientation or practices, criminal record, health, genetics and/or biometrics.
At all times we try to collect directly from you only the personal information we reasonably need for the particular function or activity we are carrying out in relation to the Website. This can include when you visit our website, contact us, raise a query or complaint with us, sign up to one of our mailing lists, or otherwise interact with us.
The types of personal information we collect
We do not collect any personal information unless the information is reasonably necessary for, or directly related to, one or more of our activities associated with the Website. This may include your name, email address, age and postcode.
We may collect sensitive information about you, mainly regarding your relationship with vaping and nicotine products. This information is optional, and we only use it for analytical purposes. We will only collect this information with your consent.
Why we collect personal information
We only collect your personal information for the sole purpose of managing the Website. This may include:
- undertaking charitable activities
- responding to your requests for information, complaints and other enquiries
- promoting activities, events and developments regarding the Website (as further described below)
- complying with our contractual, legal or regulatory obligations or exercising our legal rights
- monitoring, analysing or improving the Campaign and its website
- managing our relationship or interactions with you.
This website and its functionalities are not intended for use by anyone under the age of 14. We do not knowingly collect personally information from anyone under the age of 14. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 14 without verification of parental consent, we take steps to remove that information from our servers.
Cookies and analytics
You may choose to remain anonymous or use a pseudonym in your communications with us where it is lawful and practicable. However, if you choose to do so, please note that we may not be able to provide you with information or effectively manage our relationship with you.
Storing personal information
We endeavour to take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. We also endeavour to take reasonable steps to destroy or de-identify personal information that we no longer require.
We maintain physical security over paper and electronic data stores, including through the use of locks and security systems at our premises. We also maintain computer and network security such as firewalls to protect your personal information and to control access to our computer systems. All personal information is stored locally in Australia.
We secure communications between your browser and this website with encryption technology wherever possible. We also encourage you to exercise care in sending personal information via the internet.
Using and disclosing personal information
General use and disclosure
We may collect, use and disclose your personal information if it is reasonably necessary for the purposes set out above in relation to the Campaign. For example, we may disclose your personal information to:
- our internal divisions, business units, departments, related entities or affiliates
- our representatives, agents, contractors and third parties who assist us in administering and managing this website and the Campaign (including for data storage or processing, printing, mailing and planning)
- our advisors (including lawyers and accountants), insurers, auditors and financiers
- other parties when required by law, such as law enforcement entities or regulators.
To protect your personal information when disclosing it to third parties, we also include privacy provisions in our contracts and engagements.
Newsletters and promotions
We may use your personal information to send information to you regarding the Campaign. We may send you such information by email, SMS, MMS or other similar means.
If you do not want to receive newsletters or any related material from us, you can unsubscribe by emailing us (see email contact below) or by clicking on the “unsubscribe” link in an automated mailout that you have received from us.
Accessing and correction of personal information
If you would like to access any of the personal information we hold about you, please email us (see email contact below). We will endeavour to provide access promptly and free of charge. However, we may refuse to provide access, or may charge a fee for compiling the requested information, if it is lawful for us to do so. If we refuse a request for information, or decide to charge such a fee, we will provide you with a reason for our decision as required by applicable privacy laws.
Please let us know if there are any errors or discrepancies in the personal information we hold about you or if your details have changed. We will take reasonable steps to correct, update and/or delete this information in accordance with applicable privacy laws following your request. Please note, if you choose to update and/or delete the personal information we hold about you, we may not be able to provide you with requested information or to effectively conduct our relationship with you.
How long do we keep your personal information?
Enquiries and complaints
We will consider your questions, concerns and complaints to work out what steps can be taken in response. If you make a complaint which requires detailed consideration or investigation, we may ask you to give us more information about your complaint and the outcome you are seeking. We may need to gather relevant facts, locate and review relevant documents and speak with other people involved. In any event, we will endeavour to provide you with a response within 30 days.
If you are not satisfied with an outcome following the above process, you may wish to contact the Office of the Australian Information Commissioner at:
- 1300 363 992